Practice Director, NY

Location: New York City, NY
Date Posted: 03-20-2018

The Practice Director manages the fulfillment of billable engagements and maintaining project profitability for the practice within a region.  The Practice Director will also provide pre and post-sales support to our Sales Team and strategize new ways to expand the business.  This position is an office-based position; Practice Directors either work remotely from a home office or are assigned space at their local office.
  • Provide management and leadership to the assigned team:
    • Function as a team player as well as a team leader.
    • Manage all resources, and resolves any issues in their regional practice.
    • Work with Account Executives to team with engineers on engagements.
    • Project a positive attitude to fellow team members.
    • Work with sales teams to manage profitability.
    • Complete all paperwork in the prescribed manner and within the prescribed time frame.
  • Pre-Sales:
    • Support sales team on proposal and solutions to customers.
    • Meet customers to understand user requirements and develop proposals.
    • Prepare and/or review solutions proposals.
    • Work with vendors to generate leads.
  •  Manage all technical, project management and scheduling aspects of a project
    • Strong systems storage experience and understanding of technology solutions.
    • Ability to create a technical solution design, including SOWs, level of effort, and project timelines.
    • Ensure all projects are properly scheduled and managed. 
    • Participate in project Scope creation as needed and accurately assesses the time and resources required to fulfill services within this Practice.
    • Maintain technical relationships with key vendor partners at a region level.
  •  Provide Pre-sales Delivery Support
    • Utilize a logical problem solving approach and clearly communicate the situation and proposed solution to the customer and to project and/or practice management. 
    • Create or assist team members to create Statements of Work (SOWs).
    • Inspire trust in our internal and external customers by always conducting oneself in a professional manner.
  •  Maintain technical expertise in practice area
    • Develop and maintain skill set and product knowledge to maximize your value and to deliver quality services to our customers. This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience. 
    • Continue to develop personal training plan in accordance with your desires and the technical needs of the company. 
  •  Team with other Professional Services Leaders
    • Coordinate with Regional Directors of Engineering and National Practice Director on scheduling of local resources to facilitate quick response to engineering needs in other region
Supervisory Duties:
  • Manage assigned team.
  • Bachelor’s degree required.
  • Minimum of 5-7 years of experience in Pre-Sales and Field Engineering for Systems Storage.
  • Possess and be able to expand extensive knowledge about vendor partnerships and Company's solutions and be able to communicate these to the customers.
  • Legally eligible to work in the United States
  • Expertise in the latest technologies for designated practice area; able to communicate the different technologies in layman’s terms.
  • Must provide strong leadership including vision and promoting/leading change.
  • Must have the ability to gauge pipeline of Sales activity vs. Technology resource needs; interacting with the Sales team to fulfill opportunity requirements.
  • Strong interpersonal and communication skills with the ability to present in a group setting
  • Professional self-starter, able to work collaboratively with others.
  • Project a professional image and strong business acumen during customer interactions.
  • Good knowledge of the industry channel dynamics.
  • Possess a sense of urgency, strong organizational and follow up skills.
  • Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce)
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